Auto dialer software lets your business automatically dial a list of telephone numbers, which will help to improve the efficiency and attention of your phone agents. The basic assumption of the software is simple, but unique options may vary in the way they manage calls and the extra features they provide. We looked in the most well-known alternatives and increasing stars and made a decision to review ChaseData, Velocify, and Five9. These companies covered the range of options for small businesses in terms of cost and included features.
Best Auto Dialer Software for Smaller Businesses: ChaseData
We advocate ChaseData as the very best auto dialer software for small businesses as it’s the most inexpensive solution of the ones we reviewed also it also offers basic inbound call centre features along with outbound car dialing.
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ChaseData vs Velocify vs Five9 Summary Table
ChaseData |
Velocify |
Five9 |
|
---|---|---|---|
Finest For | Most small businesses who need a basic contact facility | Revenue teams that are focused on following up on leads generated online | Growing companies that require a more fully featured contact center |
Pricing as Reviewed
Know More |
$95/month per user | $100/month per user plus $0.015/minute | $185/month per user |
Ease of Use
Learn More |
Easy | Easy | Easy |
Dial Patterns |
|
|
|
Pre-recorded Messages
Learn More |
✕ | ✔ | ✕ |
Pre-recorded Voicemails | ✕ | ✔ | ✔ |
Mass Texting | ✕ | ✔ | ✕ |
Email Tools | ✕ | ✔ | ✔ |
Call Recording | ✔ | ✔ | ✔ |
Call Monitoring | ✔ | ✕ | ✔ |
Auto Attendant with Interactive Voice Response | ✔ | ✕ | ✔ |
Automatic Call Distribution | ✔ | ✕ | ✔ |
Skills-Based Call Routing | ✔ | ✕ | ✔ |
Customer Support
Learn More |
Online knowledge base, live chat, email, and telephone support available 8am – 6pm EST, Monday to Friday | Online knowledge base, email, and phone support available 6am – 6pm PST, Monday to Friday | Online knowledge base, email, and phone support available 24/7 |
Site | www.Chasedatacorp.com | www.Velocify.com | www.Five9.com |
Best Auto Dialer Software for Small Firms: ChaseData
We advocate ChaseData as the best auto dialer software for small businesses since the auto dialing feature comes as a part of a bigger combined call center solution at a very competitive price.
ChaseData is a whole cloud-based call centre solution, which also includes an auto dialing feature with preview and progressive dialing included in their cheapest priced bundle and predictive dialing in both higher priced packages.
ChaseData includes a Variety of other features that make it a complete blended call center solution, such as:
- Auto attendant with interactive voice response (IVR)
- Automatic call distribution (ACD)
- Skills-based call routing
- Remote agent support
- Digital phone reporting
The solution also provides businesses the flexibility to contact their clients with text messages, emails, web chat, or through social networking platforms.
In contrast, Velocify provides an excellent auto dialing solution but it can’t compare to ChaseData’s end-to-end call center features. Five9 may, but it is priced considerably higher.
Where ChaseData lacks as an auto dialer is it merely provides predictive shortening in its own high priced programs, but subscribing to one of these plans will close the price difference between ChaseData and Five9 — which is ChaseData’s main benefit.
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Finest Auto Dialer Software for Lead Management: Velocify
We recommend Velocify as the best auto dialer software for lead management. This product integrates with your existing phone system and aggregates leads from webforms, marketing automation methods, and other lead providers. From there it’s possible to distribute leads to your salespeople and place them in a campaign that includes automatic texts and emails, in addition to scheduled calls.
Velocify’s positioning as an outcome management alternative puts its auto dialing software in a different marketplace than ChaseData’s and Five9’s, that are bundled together with their cloud-based contact center alternatives. Velocify provides basic call centre functionality, but that is not its core competency.
Velocify’s auto dialing software, called Dial-IQ, can be obtained as an add-on for their direct management platform and can be built especially for revenue teams. Features like click-to-dial, pre-recorded voicemails, and inbound/outbound call blending help to enhance the efficiency of your sales representatives. As well, local presence (the ability to earn your phone look like it is coming from a local phone number) raises the likelihood of your calls linking by 42%.
Velocify is an effective lead management solution that includes auto dialing functionality. This may serve the needs of sales teams that are following up on leads generated on line well, but if you’re looking for a more fully-featured contact center solution then it is missing some crucial features like auto attendants with IVR, ACD, and skills-based phone routing. In these scenarios, ChaseData and Five9 provide more appropriate solutions.
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Another Contact Center with Auto Dialer Software: Five9
Five9 is another cloud-based contact center solution, similar to ChaseData, which also contains the capability to auto dial. Five9 provides a few more features than ChaseData, for example predictive dialing and pre-recorded messages, but at a higher cost.
Five9 is a more fully featured contact centre solution than ChaseData, albeit with a higher cost to match. Firms can use it to manage inbound, outbound, blended or multi-channel operations.
A Few of the features it offers include:
- IVR with language recognition
- Multi-channel ACD
- Customer relationship management (CRM) integrations
- Workforce optimization
- Call recording and tracking
- Agent scripting
As well as preview, progressive, and predictive auto dialing.
And since it’s cloud-based, your contact centre can be working quickly and easily — all of your agents require are a computer, an online connection, and a headset. Five9 may also climb as your business grows, adapting to changing needs like seasonal requirements, remote agents, and peak call times.
Five9 is the most complete end-to-end center solution that we reviewed, however it’s also the most expensive. Specific pricing is only available by quote and consultation; however, based on our research, Five9’s outbound calling service starts at approximately $185/month per user.
If your business’ primary demand is comprehensive contact center software that includes auto dialing performance, then it could be the most economical option to meet all of your requirements. However, if you’re in the market for an auto dialer which also contains basic contact center functionality, then ChaseData is a much cheaper alternative.
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In-Depth Review: ChaseData vs Velocify vs Five9
Pricing
ChaseData
ChaseData offers three pricing strategies — Small Business for $95/month per user, Professional for $145/month each user, and Enterprise for $175/month per user. The Professional and Enterprise plans offer more features, but we discovered the Small Business plan to be more than suitable for most small business needs. Here is how they compare.
Small Business | Professional | Enterprise | |
---|---|---|---|
Dial Patterns |
|
|
|
Call Seminar, Hold, Transfer, and Monitor | ✔ | ✔ | ✔ |
Call Recording Storage | 3 months | 6 months | 1 year |
Auto Attendant, IVR, and ACD | ✔ | ✔ | ✔ |
Skills Based Routing | ✔ | ✔ | ✔ |
Remote Agent Support | ✔ | ✔ | ✔ |
Trainee Mode | ✕ | ✔ | ✔ |
Pre-recorded Voicemails | ✕ | ✕ | ✔ |
Salesforce API | ✕ | ✕ | ✔ |
Third Party Integrations | ✕ | ✔ | ✔ |
Velocify
Velocify’s auto dialing feature, Dial-IQ, is offered as an add-on to their lead management program so that there are many pricing combinations possible. LeadManager comes in two tiers — Standard for $60/month per user and Advanced for $95/month each user. Dial-IQ is subsequently another $40/month per user.
Velocify’s Standard LeadManager package includes the following:
- Lead prioritization automatically arouses your leads to maximize for conversion based on best practice criteria and strategies
- Smart communication tools such as email alerts, drip-email advertising, and automated SMS outreach to maintain your teams in dialog with prospective customers via the Ideal station
- Distribution control preset rules route prospects, ensuring none fall through the cracks
- Workflow management including pre-configured touch and follow up strategies to ensure a consistent sales process
Along with the Advanced package adds the following:
- Access leads on the go with iPad and iPhone programs that allow accessibility for workers That Are mobile or working out of business hours
- Integration with API/XML poster to easily share data with third party systems
Five9
Five9 doesn’t publish their pricing on their site; accurate pricing is only available by quote and consultation. But, according to our study, their outbound calling service, which includes auto dialing, begins at approximately $185/month per user.
Benefits of Use
Since this manual is reviewing the ideal auto dialing applications, we will focus this part on that feature especially instead of the additional contact center and lead management features that come with each option. The Attributes section below will insure each program’s unique attributes more in-depth.
Auto dialing software typically offers one, two, or all three of the following types of dialing methods that will influence how your team functions and the simplicity with which they can progress through their call lists:
- Preview dialing gives the broker the most control by displaying the telephone number and contact info (including CRM documents ) first, then prompting the agent to click to take or pass to the next number
- Progressive dialing Is like preview dialing, except the phone will dial automatically after a preset amount of time
- Predictive dialing is the most efficient way as the software will progress through the list of telephone numbers and only notify the broker when a telephone is answered, freeing up time spent dialing leads that don’t reply
Features
Aside from the automobile dialing feature itself, ChaseData, Velocify, and Five9 offer quite different capabilities. That is only because ChaseData and Five9 are mostly contact centre solutions, whereas Velocify specializes in lead management for revenue teams.
Customer Support
All Auto Dialer Software Options
Software Name | Description |
---|---|
ChaseData | Basic contact center functionality keeps price cheaper |
Velocify | Best Alternative for lead direction and committed sales teams |
Five9 | A comprehensive contact centre solution together with the price to match |
CallTools | Quick growing platform with good third-party integrations |
VanillaSoft | A top CRM and auto dialer for interior sales |
The Bottom Line
Auto dialing applications is usually included as a feature in a bigger option, for example cloud-based contact centers such as ChaseData and Five9 or lead management tools like Velocify. Which option you choose will largely depend on what your company needs the auto dialer for.
If your company could benefit from a fundamental blended contact centre that receives incoming calls in addition to makes outbound ones, then we recommend ChaseData. If, however, your staff is focused mostly on sales, subsequently Velocify’s lead management alternative is going to be a better fit.
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